At MTN Nigeria, our customers are the lifeblood of our business. We exist to connect Nigerians to the digital world, and we believe that every subscriber deserves a reliable, high-quality network experience. It is with this customer-first mindset that we view the recent directive from the Nigerian Communications Commission (NCC), regarding subscriber compensation. The directive once again places customers at the centre of regulatory decision-making.
All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework.
While we remain fully committed to this compensation process, our ultimate objective is to consistently deliver high-quality services to our valued customers and work with partners to address challenges and eliminate service disruptions.
We will continue to drive an aggressive Capital Expenditure (CAPEX) rollout and our renewed efforts include:
Accelerated Infrastructure Upgrades: Investing heavily in next-generation equipment to boost network capacity and accommodate growing data and voice demands
Enhanced Network Resilience: Fortifying our infrastructure against environmental and third-party disruptions to ensure consistent uptime
Collaborative Ecosystem Investments: Working closely with our Tower Company partners to ensure critical mast infrastructure meets the rigorous, measurable outcomes required for world-class service delivery.
While calling on consumers to understand that we are operating within the larger ecosystem, fraught with challenges that are mostly outside our control, we remain steadfast and fully committed to working closely with our tower providers, NCC and other stakeholders including law enforcement agencies. We will continue to invest heavily for the long-term to sustainably power Nigeria’s digital economy for generations to come.